Effective date: May 23, 2026 · Hearthlane Care Inc., Ontario
Hearthlane Care Inc. ("Hearthlane," "we," "us," or "our") is a registered Ontario business that provides non-medical in-home companion care services for older adults across the Greater Toronto Area and surrounding regions. Our services include companionship, meal preparation, light housekeeping, errand assistance, and family wellness updates.
These Terms govern your use of our website (hearthlanehomes.com), client and caregiver portals, and all care services provided by Hearthlane.
Hearthlane provides companion care only. We do not provide medical, nursing, or clinical services of any kind. Our caregivers are not licensed healthcare professionals and will not:
If you or your family member requires medical care, please contact a licensed healthcare provider, your family physician, or dial 911 in an emergency.
Our services are available to individuals 18 years of age or older. Clients may be of any age; however, accounts must be created and managed by an adult (18+), which may be a family member or legal guardian acting on behalf of the care recipient.
You are responsible for maintaining the confidentiality of your portal login credentials and for all activity that occurs under your account. Notify us immediately at hello@hearthlanehomes.com if you suspect unauthorized access.
Weekly plans: Recurring visits are scheduled on a consistent weekly cadence. Your selected day and time is held exclusively for you.
One-time visits: Subject to caregiver availability and must be booked at least 48 hours in advance.
Cancellations by client: Visits cancelled with less than 24 hours' notice may be charged at the full visit rate. Visits cancelled with more than 24 hours' notice will be rescheduled at no extra charge.
Cancellations by Hearthlane: In the rare event we must cancel a scheduled visit (e.g., caregiver illness), we will notify you as early as possible and arrange a replacement or issue a credit.
Pausing service: You may request to pause your weekly plan with a minimum of 7 days' notice. Auto-renew will be suspended during approved pause periods.
New clients on a weekly plan are entitled to a full refund if they are unsatisfied for any reason within the first 14 days of service, provided:
The 14-day guarantee applies once per household and is not transferable.
Plan fees are billed in advance on the first day of each billing cycle. Accepted payment methods are communicated during onboarding. All prices are in Canadian dollars (CAD) and exclusive of applicable taxes.
Hearthlane reserves the right to adjust pricing with a minimum of 30 days' written notice to active clients. Continued use of services after the effective date of a price change constitutes acceptance of the new pricing.
Outstanding balances unpaid for more than 30 days may result in suspension of service.
All Hearthlane caregivers undergo criminal background checks, reference checks, and orientation training prior to placement. Hearthlane caregivers are independent contractors coordinated by Hearthlane.
Clients agree not to privately hire, solicit, or engage any Hearthlane caregiver for personal employment during the period of service and for 12 months following the conclusion of services. Breach of this clause may result in a finder's fee of $2,500 CAD.
Hearthlane Care Inc. maintains $2,000,000 commercial general liability insurance covering incidents arising from the delivery of care services. Certificates of insurance are available upon request by emailing hello@hearthlanehomes.com.
Hearthlane holds WSIB registration as a business operating in Ontario. Caregivers engaged by Hearthlane are independent contractors and are responsible for their own WSIB or workplace insurance coverage as required by applicable law. Hearthlane's commercial general liability policy provides coverage for third-party claims arising from caregiver activities on behalf of Hearthlane.
To the maximum extent permitted by Ontario law, Hearthlane's total liability to you for any claim arising from or related to our services shall not exceed the total fees paid by you in the three (3) months preceding the claim.
Hearthlane is not liable for:
If you enable push notifications through your client or caregiver portal, Hearthlane will send you alerts about your scheduled visits, messages from your coordinator, and service updates. You may disable notifications at any time through your device or browser settings. Notification data is processed via Firebase Cloud Messaging (Google LLC). See our Privacy Policy for details.
All content on the Hearthlane website and portals — including text, design, logos, and software — is the property of Hearthlane Care Inc. and may not be copied, reproduced, or used without written permission.
Either party may terminate the service relationship with 7 days' written notice. Hearthlane reserves the right to terminate service immediately if a client, family member, or household member acts abusively, threateningly, or unsafely toward a caregiver.
Upon termination, any outstanding balance is due immediately. Prepaid amounts for undelivered visits will be refunded on a pro-rated basis.
These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada. Any disputes shall be resolved in the courts of Ontario.
We may update these Terms from time to time. We will notify active clients of material changes via email or portal notification at least 14 days before changes take effect. Continued use of our services after the effective date constitutes acceptance.
Questions about these Terms? Contact us at: